The player from Germany demands a refund after her account was unlawfully opened, but she has not received the promised amount since June 24th and is not receiving any responses to her emails.
Lizaro Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 3h 42m 48s
Lizaro Casino
Safety Index 1.7 Very lowCase summary
Discussion
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3 weeks ago
Translation
Hello,
After the account was opened unlawfully, the casino informed me that they would refund the amount. Unfortunately, nothing has happened since June 24th, and they are not responding to emails.
Automatic translation:
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3 weeks ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Lizaro Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate? Have you requested a self-exclusion from Lizaro Casino?
Thank you in advance for your response.
Best regards,
Attila
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2 weeks ago
TranslationHello Attila,
I had my account closed due to a gambling problem, and this was confirmed to me via email. Then I received another email with a bonus credit, and the account still wasn't closed. So I deposited more money. After repeatedly requesting that the account be closed, the casino replied that the account had been closed again and that I would be refunded €385. I sent them my details, and since then, nothing has happened. They aren't responding to my emails.
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1 week ago
Hello Andi1986,
We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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3 days ago
Thank you for your reply. Could you please forward your original self-exclusion request? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
Thank you for your patience and cooperation.
