Lizaro Casino - Player's winnings are delayed and unresponsive support.

I had a case of missing winnings with Lizaro online casino.

After some time these winnings were credited to my account but had incurred a 'new deposit wagering requirement of 1x'

As you can imagine I emailed support who did not respond.

I emailed my VIP manager who responded after several weeks.

I also made contact with live support chat many, many times. They however lacked the ability to assist.

After some time I got a half hearted response from live support stating it had been too much time since the issue occurred and there was nothing that could be done.

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Dear Drew4292,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please specify the name of the game or the name of the bonus where the winnings came from?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean