The player from Germany is waiting for a payout of real money winnings for over a month, significantly longer than the usual three-day processing time for past successful withdrawals. He requests assistance in clarifying the status of his payout.
Lizaro Casino - Player’s payout has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 54m 49s
Lizaro Casino
Safety Index 2.3 Very lowCase summary
Discussion
Public
Public
3 days ago
Translation
Hello,
I need your support regarding my payout, which I have been waiting for for over a month now.
In the past, I have received several successful payouts, which were usually processed within three days. The current payout request is for real money winnings.
Since the processing time is now significantly longer than usual, I would ask you to review the process and assist me in clarifying it.
I would greatly appreciate a timely update on the current status of my payout from the casino.
Thank you so much for your help.
Best regards
Automatic translation:
Public
Public
8 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
8 hours ago
Dear sonnenschein289240,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
