Lizaro Casino - Player’s cashback request is delayed.

Hi,

I lost a lot in Lizaro Casino, after receiving an e-mail from

the VIP manager that i get al 30% cashback I deposited a again and lost (stupid i know). The cashback didn’t came and I spoke to customer support and also mailed to the VIP managers twice. Until now they don’t respond, it now more than 5 days ago.

Are they a fraud

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether you manually activated the bonus or if it was granted automatically?
• Would you be able to document your net losses from the relevant period and share the relevant evidence of your claim with me?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

As you can see they say the 30% cashback is still live and ready to play. Attached also the net losses. They don’t mention also an ending date of this.

Dear Player,

Unfortunately, I would like to inform you that since this casino has multiple cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lizaro Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.

We strictly recommend staying away from Lizaro Casino. I wish I could be of more help. The casino can reopen this complaint anytime.