The player from the Netherlands is frustrated after not receiving the promised 30% cashback from Lizaro Casino following a recent deposit. Despite reaching out to customer support and the VIP managers multiple times, he has not received a response in over five days.
Lizaro Casino - Player’s cashback request is delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 11h 15m 53s
Lizaro Casino
Safety Index 2.0 Very lowCase summary
Discussion
Public
Public
2 days ago
Hi,
I lost a lot in Lizaro Casino, after receiving an e-mail from
the VIP manager that i get al 30% cashback I deposited a again and lost (stupid i know). The cashback didn’t came and I spoke to customer support and also mailed to the VIP managers twice. Until now they don’t respond, it now more than 5 days ago.
Are they a fraud
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify whether you manually activated the bonus or if it was granted automatically?
- Would you be able to document your net losses from the relevant period and share the relevant evidence of your claim with me?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
