HomeComplaintsLizaro Casino - Player's account has been closed and withdrawals canceled.

Lizaro Casino - Player's account has been closed and withdrawals canceled.

Opened
Current status

Waiting for player to reply

6d 16h 53m 15s

Lizaro Casino
Safety Index 1.7 Very low

Case summary

The player from Poland faces issues as the casino canceled two withdrawals and closed his account, leaving him without a response to his emails and funds for two months.

Written by Tomas
Complaint Specialist
Submitted: 14 Sep 2026
Public
Public
3 days ago

The casino cancelled two of my withdrawals and closed my account.They don't reply to emails.I did not recover the funds within two months.

Public
Public
7 hours ago

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Public
Public
7 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lizaro Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin

pampa123 has 6d 16h 53m 15s to reply

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