The player from the United Kingdom struggles with gambling addiction after recently completing rehab. Despite his requests for account deletion and self-exclusion from Lizaro, he continues to receive promotions that lead him back to gambling.
Lizaro Casino - Player is struggling with self-exclusion issues.
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Current status
Waiting for player to reply
4d 15h 1m 34s
Lizaro Casino
Safety Index 2.0 Very lowCase summary
Discussion
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Public
3 days ago
I am a problem gambler. I am ill. I am not long back from a residential rehab in England called Gordon moody..this is the 2nd time in my life I went to a residential gambling rehab. Everything was in place for my life to be good and gamble free. Lizaro changed all that. Within 2 weeks of me getting back from my the rehab I had gambled again. Constant messages and emails with bonuses etc. I thought i would be able to block it. I am now in a bad place again because of gambling g afte
r trying to change my life. Lizaro have kept calling me in. I've asked to delete my account and self exclude e
tc but they keep feeding me
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Public
2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lizaro Casino.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Is your account currently accessible to you?
- Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
- When was the last time the casino allowed you to deposit?
- Has the casino responded to your refund request already? What did the casino reply?
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
