The player from Bulgaria faced issues receiving a promised bonus of 20 spins, worth 1 lv each, which had not been credited after three days. He was repeatedly advised to check his bonus without resolution. The issue was resolved when the player finally received the bonus after a delay of ten days. However, due to a lack of further communication from the player, the complaint was ultimately rejected by us.
LiveScore Bet Casino - Player's bonus has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 200 лв
LiveScore Bet Casino
Safety Index:Very highCase summary
Discussion
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9 months ago
3 days they font give me may bonus 20 spins evry spin is 1 lv. Every day da say check your bonus chek your bonus and they dont give me my bonus . My username is jozexose mail [hidden by Casino Guru]
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9 months ago
Dear Radoslavkasabov,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the bonus spins. In order to assist you further, I would like to ask you a few questions to clarify the situation:
- Could you please send me a link or a screenshot of the free spins that you wish to receive?
- Have you received any specific response from the casino when you inquired about your bonus?
- Can you please confirm if your account is fully verified?
- Have you made any deposits into this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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9 months ago
everyday they send me this mail . Im verified in this sait my new ck name is jozexose and today i ask them again for this spins and they dont answer me anymore . I dont have picture on this bonus but they confirm i haved but they can give me in this moment this bonus a i have to wait 3 days !! But 3 finish no bonus no answer liers only !!
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9 months ago
Is this a free bonus or a deposit-based bonus?
Also, just to confirm—this is a bonus for casino games, not for sports betting, correct?
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9 months ago
Before we get in touch with the casino, please send me a screenshot of your deposit history and bonus history. Thank you for your patience and cooperation.
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9 months ago
I'm glad to hear that you finally received your bonus. Is there anything else we can assist you with? Please let me know.
