Livegame148 Casino - Player reports missing funds and account discrepancies.

I am filing a complaint against LiveGame148 concerning two separate incidents involving missing/removed funds from my account.

On 29 August 2026, exactly €1,004.72 was removed from my account and recorded in my transaction history as "Bonus Cancelled".

I had deposited €100 and received a €250 bonus from LiveGame148. I played and wagered the bonus funds and generated winnings through gameplay, including winnings obtained using the double-up/gamble feature. I dispute the subsequent cancellation of €1,004.72 and have asked LiveGame148 to identify the exact rule that allegedly justified this action.

A second and even more serious incident occurred on 30 August 2026. Approximately €3,000 suddenly disappeared from my account. I did not take a screenshot immediately before this happened because I had no reason to expect the balance to disappear.

However, LiveGame148 should have complete server-side records showing my exact balance before and after the incident.

There is also a serious discrepancy with my Bet History. I continued playing after approximately 09:25, but my recent gaming transactions were not displayed. I have a screenshot taken at 12:32 showing a balance of approximately €160 while the latest transactions displayed in Bet History were still from approximately 09:24–09:25.

I repeatedly contacted LiveGame148 support asking for my complete gaming history, balance history, game round IDs, bonus adjustments and any manual balance adjustments. My messages were delivered, but I have not received a proper explanation. The chat repeatedly asks me to leave my email address and has also ended without the matter being resolved.

I have screenshots documenting these attempts and the discrepancy in my Bet History.

I have also submitted a formal complaint to EGIS ADR.

The total amount currently disputed is approximately €4,004.72. Of this amount, €1,004.72 is confirmed by my transaction history, while approximately €3,000 is subject to confirmation from LiveGame148’s complete server-side balance and gaming records.

I am asking Casino Guru to investigate this case and help obtain the complete account records from LiveGame148 and the return of any funds that were improperly removed from my account.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Livegame148 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• When did you deposit into the casino around the time of the incidents?
• Did you cancel any bonus on August 29th?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for reviewing my complaint.

Yes, I still have access to my LiveGame148 account and I can log in.

Yes, a bonus was involved. My Bonus History shows a €70 bonus called "50% Up To €1,000", with "Wager 100% – COMPLETED", actioned by the system on 30 August 2026 at 12:24 PM. I have a screenshot proving this and I will attach it.

LiveGame148 support subsequently told me that the maximum winnings from this €70 bonus were limited to €70. However, I asked them to provide the exact promotion-specific Terms and Conditions that were applicable when I activated the bonus and the exact clause establishing this €70 maximum winnings limit. I have not received those terms.

I deposited €100 on 29 August 2026. I initially understood that I had received a €250 bonus; however, the casino’s Bonus History now shows the €70 "50% Up To €1,000" bonus. I would therefore like the casino to provide the complete bonus ledger to establish exactly which bonuses were credited and applied to my gameplay.

No, I did not intentionally cancel a bonus on 29 August. My transaction history showed €1,004.72 removed with the description "Bonus Cancelled." I dispute this removal and have asked the casino to explain exactly what triggered it and provide the relevant records.

I will provide screenshots of my communications with LiveGame148 support. I repeatedly asked them for an explanation, the applicable bonus terms and my complete server-side account records.

There is also a second issue involving approximately €3,000 that disappeared from my balance on 30 August. I do not have a screenshot of the approximately €3,000 balance immediately before it disappeared, so I am asking the casino to provide its server-side balance and gaming records to establish the exact amount.

Furthermore, my recent gameplay was not appearing correctly in my visible Bet History. I have a screenshot taken at 12:32 showing a balance of approximately €160 while the latest displayed Bet History entries were still around 09:24–09:25, despite my having continued playing afterward.

I am happy to provide all screenshots and communications I have.

Thank you for your assistance.

Best regards,

Ionut

I would like to add one more piece of evidence that I forgot to attach to my previous message.

I am attaching a screenshot from my LiveGame148 transaction history showing the €1,004.72 removal recorded as "Bonus Cancelled" on 29 August 2026.

As I mentioned previously, I did not cancel this bonus myself and I did not request its cancellation. I would therefore like the casino to explain what triggered this €1,004.72 cancellation and provide the relevant server-side records.

Thank you.

Hello Tomas,

I would also like to provide additional evidence regarding my attempts to contact LiveGame148.

I am attaching all the screenshots I have showing my conversations and repeated attempts to contact LiveGame148 customer support regarding the missing funds and the bonus cancellation.

These screenshots show that I repeatedly tried to obtain a clear explanation and resolution directly from the casino. I asked them to explain the balance adjustments, provide the applicable bonus terms and give me the relevant account records.

I am providing these screenshots so that you have the complete communication history and all the evidence currently available to me for my complaint.

If you require any additional screenshots, information or documents, please let me know and I will provide them.

Thank you for your assistance.

Best regards,

Ionut

Dear Grosuionut12,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Grosuionut12,

I'm Michal and I will be handling your complaint from this point forward.

As part of our standard procedure, I would normally invite a representative of Livegame148 Casino to join the discussion. However, the casino does not currently have a representative account registered on our platform and is therefore unable to respond directly in this thread.

I will contact the casino outside the complaint thread and invite its team to participate in the resolution process. I hope we will be able to clarify the situation and assist you in reaching a suitable outcome.

I will update you here as soon as I receive any new information.

Thank you for your patience and understanding.

Hello Michal,

I am following up regarding my complaint against LiveGame148. The response period shown on the complaint has now expired, and I have not received any further update.

Could you please let me know whether LiveGame148 has responded to you and what the current status of my case is?

I remain available to provide any additional information or evidence if required.

Thank you for your assistance.

Best regards,

Ionut

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Michal,

Thank you for the update.

I understand that LiveGame148 has been given an additional 7 days to respond and that, if they fail to do so, the complaint may be closed as "unresolved."

Could you please clarify what you would recommend I do next if the casino does not respond and the complaint is closed as unresolved?

Would Casino Guru recommend escalating the matter to the casino’s licensing authority or its designated ADR provider? If so, could you please advise me which authority or ADR provider would be appropriate for LiveGame148?

I would like to continue pursuing the disputed amount of approximately €4,005 even if the casino chooses not to cooperate with this complaint.

Thank you for your guidance.

Best regards,

Ionut

Dear Grosuionut12,

I have received this response from the casino team:

Dear Michal,

Thank you for contacting us regarding the complaint submitted by the player.

We have reviewed the account activity and would like to clarify the two matters raised.

First, the player’s most recently completed bonus was subject to a maximum-win limit of €200. Once the wagering requirement was completed, the eligible bonus balance was converted to the player’s cash balance, capped at the stated maximum of €200. This conversion was applied correctly and was visible to the player in the relevant bonus information.

Second, the player had an active third-deposit bonus for which the wagering requirement had not yet been completed. The player then submitted a withdrawal request while this bonus balance remained active. As bonus funds are not withdrawable as real-money balance before the applicable wagering conditions are met, the system displayed two separate warnings explaining that proceeding with the withdrawal request would result in the active bonus being forfeited/cancelled.

The player chose to proceed after both warnings. The resulting "Bonus Cancelled" transaction was therefore an automated and correctly applied outcome of the withdrawal attempt, rather than an unexplained removal of withdrawable funds.

For clarity, we will attach a screenshot showing the system notification presented to players when they attempt to withdraw with an active bonus balance, including the explanation of the forfeiture process. It shows how much funds is withdrawable and how much is bonus balance. How the system operates is visible clearly in understandable language for all players and everyone can see it.

We respectfully hope for your understanding, and for this information to be considered as a clear explanation of what happened. Everyone is more than welcome to check out the rules, terms and conditions of how website works, and when the system tells something will be done as result of certain action, it is clear and visible.

Best regards,

Casino148 Team

I have requested some additional clarification on certain aspects before reaching a conclusion, and I'm awaiting a response from the casino team.