Livegame148 Casino - Player reports missing funds and account discrepancies.

I am filing a complaint against LiveGame148 concerning two separate incidents involving missing/removed funds from my account.

On 29 August 2026, exactly €1,004.72 was removed from my account and recorded in my transaction history as "Bonus Cancelled".

I had deposited €100 and received a €250 bonus from LiveGame148. I played and wagered the bonus funds and generated winnings through gameplay, including winnings obtained using the double-up/gamble feature. I dispute the subsequent cancellation of €1,004.72 and have asked LiveGame148 to identify the exact rule that allegedly justified this action.

A second and even more serious incident occurred on 30 August 2026. Approximately €3,000 suddenly disappeared from my account. I did not take a screenshot immediately before this happened because I had no reason to expect the balance to disappear.

However, LiveGame148 should have complete server-side records showing my exact balance before and after the incident.

There is also a serious discrepancy with my Bet History. I continued playing after approximately 09:25, but my recent gaming transactions were not displayed. I have a screenshot taken at 12:32 showing a balance of approximately €160 while the latest transactions displayed in Bet History were still from approximately 09:24–09:25.

I repeatedly contacted LiveGame148 support asking for my complete gaming history, balance history, game round IDs, bonus adjustments and any manual balance adjustments. My messages were delivered, but I have not received a proper explanation. The chat repeatedly asks me to leave my email address and has also ended without the matter being resolved.

I have screenshots documenting these attempts and the discrepancy in my Bet History.

I have also submitted a formal complaint to EGIS ADR.

The total amount currently disputed is approximately €4,004.72. Of this amount, €1,004.72 is confirmed by my transaction history, while approximately €3,000 is subject to confirmation from LiveGame148’s complete server-side balance and gaming records.

I am asking Casino Guru to investigate this case and help obtain the complete account records from LiveGame148 and the return of any funds that were improperly removed from my account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Livegame148 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• When did you deposit into the casino around the time of the incidents?
• Did you cancel any bonus on August 29th?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas