The player from Greece reported that despite having requested to close his account, he was told that it could not be done without a cooling-off period, and he faced issues with communication and email responses. The Complaints Team extended the response time for the player to clarify his reasons for the account closure. However, due to a lack of response from the player, the complaint was ultimately rejected.
LiraSpin Casino - Player wants to close his account.
Closed
Our verdict
Player stopped responding
Amount: €100
LiraSpin Casino
Safety Index:LowCase summary
Discussion
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1 month ago
Translation
I made the mistake and played on liraspin!!!!...all the games are clearly rigged... you can easily lose all your money with zero profit margin!!!!...in front of my eyes...I won on book of dead 10 spins with lucky symbol 10....in 4 of the 10 lines, i.e. 12 symbols 10...they never opened to credit me the coins!!!!!...I complained for 3 days in a row that everything is rigged...and well they gave me 35 euros to play as good faith...and will...of course they were lost almost immediately....the last day I saw them they stole from me with book of dead...they claimed that I was not polite in the way I wrote....and they blocked me from the chat.
I repeatedly asked for my account to be closed...they told me it couldn't be done...to start with a 24-hour cooling off period...I went in and did it...for some reason it gives me the option to self-exclude.
I have reported the emails of this trap called lirspin... and I can't receive their emails.
I'm at a dead end... I don't know how to handle it!!!!!!!!!!!!!!
Please....don't play on this site..you will regret it bitterly!!!!!
Please help me close my account!!!!!!!
In the book of dead they asked to search at the same time to see clearly that he stole from me...he didn't give me the coins that were won.....they kept saying their own things until they told me that I didn't speak properly and they banned me.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear KaLewinners7720,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case regarding the allegedly rigged games solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me at [email protected]. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
Regarding your request to close your account, could you please specify the reason why you no longer wish to play at LiraSpin? Kindly note that we are able to help with account closures only in cases when the player explicitly mentions gambling addiction and wants to self-exclude.
I hope we will be able to help you resolve this issue as soon as possible.
Best regards,
Veronika
