The player from Germany had requested seven withdrawals since May 7, 2025, but none had arrived in her bank account. After being provided with bank statements, she learned that the payment provider had declined the transfers. Following her complaint about the process, her player account was subsequently blocked. The issue was resolved, and the complaint was marked as 'Resolved' in the system after confirmation of her cooperation.
LiraSpin Casino - Player’s withdrawals have been delayed and account blocked.
Resolved
Our verdict
Case closed
Amount: €1,511
LiraSpin Casino
Safety Index:LowCase summary
Discussion
Public
Public
6 months ago
Translation
Since May 7, 2025, I've requested seven withdrawals from the casino, all of which were reviewed and subsequently approved. The money never arrived in my account. Upon request, I had to send bank statements proving that no money had been received, and then, for the first five withdrawals, I was told that the payment provider had declined the transfer. For the last two withdrawals, they claimed my bank had declined the transfer.
Deposits and withdrawals are made from the same bank account.
Liraspin doesn't offer a solution, always giving the same answer: "Please make withdrawals via bank transfer." When I asked for a solution, since the bank transfer hadn't worked 7 times already, I always get the same answer: "Withdrawals only possible via bank transfer."
The casino also offers withdrawals in crypto, which are always canceled because the deposit method must be the same as the withdrawal method.
When I said I wasn't going to be fooled and would seek legal advice and file a complaint, my player account was blocked. Currently, I can only make withdrawals, which unfortunately never arrive.
Simply fraud ☹️
Automatic translation:
Public
Public
5 months ago
Dear Erdbeerchen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
5 months ago
Dear Erdbeerchen,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
