The player from Germany had requested a withdrawal three weeks prior, following a deposit made on October 29, 2025, which was supposed to arrive the next day. After delays and a request for original bank statements, she still had not received her funds. The complaint was closed due to a lack of response from her despite multiple inquiries and reminders from us. We remained ready to assist if she decided to reopen the complaint in the future.
LiraSpin Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €280
LiraSpin Casino
Safety Index:LowCase summary
Discussion
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2 weeks ago
Translation
I made a down payment on October 29, 2025, which was supposed to arrive in my account on October 30, 2025. After three days, I was told it could take up to five business days. After ten days, they wanted original bank statements.
I haven't received anything to this day.
Automatic translation:
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LiraSpin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please specify whether the issue concerns a deposit made to the casino or a payout of your winnings from the casino to your bank account?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Dear Mel89.89,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
