LiraSpin Casino - Player's winnings are delayed due to verification issues.

Hei, I am having a big problem with liraspin. I won money and was able to withdraw €1,000 after sending in my documents. Then I asked for another withdrawal, but they asked for more verification.

I sent my mifinity statement, but then they asked for a Norway bank statement, which I had to wait for until July 2nd. I sent both documents, but they rejected them. They said my name and account number must be visible on the mifinity statement, but mifinity does not send that, and I explained that. I also sent them an email from mifinity confirming this.

They asked me to upload the same documents again. I did, and they finally said my account was verified.

I made a new deposit using iCard (since I closed my mifinity account). I sent them my iCard IBAN certificate, and again, they told me the account was verified. But now, after requesting a withdrawal again, they sent a new email asking for 3 months of transaction history, even though they already have everything.

This process keeps repeating. My account has been "verified" multiple times, but they won’t pay the remaining €2,000. It feels like delay tactics, and I'm really frustrated.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you are experiencing with your account.

To better understand your situation and assist you in resolving this issue, could you please provide the following details:

• Have you provided your 3-month transaction history from your iCard IBAN account as requested by the casino? If so, when exactly did you send this document to the casino?
• Are there any further documents or clarifications requested by LiraSpin that you have yet to submit?
• Am I correct in understanding that so far, all your documents have been successfully approved during the KYC?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I won 3,000 euros playing live game, without using any bonus. I sent my icard history yesterday. After I upload, everything turned green like it was approved, but later I got email saying it was rejected. I sent everything they ask for. Now they ask for source of funds but I play with money I win in casino and they see that on my mifinity history I sent before.

I also made a mistake. I thought I deposited with icard but I only made a withdraw with icard. They never specified they want my icard history but now they have it anyway.

This is going on for many weeks now. It really feels like they only try to delay and don’t want to pay. I did everything they asked, but still they don’t pay me the 2,000 euro I won.

Please forward me the communication between you and the casino customer support regarding the verification requests at veronika.f@casino.guru.

Have you submitted any source of funds to the casino in the meantime? If you deposit money you won from other casino websites, you should be able to prove it by sending a transaction report from these casinos.

Hello I sent proof when I got money from other casinos to lira spin casino and I sent everything to you too. I used that to deposit to them

Hi they responded to me that document were poor quality and I dont know what to send then?? I won in casino, I send that proof, I don't understand what is not good

Thank you for your emails. Could you please confirm whether you have uploaded the PDF files with evidence of your winnings from other casinos directly to your casino profile, as requested? The casino has mentioned that they do not carry out verification via email.

I just uploaded one proof of payout and email from casino because I couldn't upload more. But I sent all via email. I can upload everything but they have to make more space for that

This is response I got from them. They ask for source of funds that show money I deposited to them. I really don't understand what they want. I deposited with mifinity, they have that and I sent proof when I got money from casino. I deposited to them what I got from other casino. I sent all I have, please help me. I don't understand what they want.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Shadow6Hawk,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite LiraSpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawal has not yet been processed

Thank you in advance for providing the information.

Hello!

We would like to inform you that the verification process is still ongoing.

In particular, we kindly request documentation regarding the Source of Funds. This may consist of a document (or several documents) showing the transfer of the funds you have deposited into our Casino. The required format depends on the payment method used and may include, for example, a PDF statement from your bank account or e-wallet.

To clarify further, the statement should clearly reflect the deposits made to the Casino, which you can identify by cross-checking your casino transaction history.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,

LiraSpin Casino

Thank you LiraSpin Casino,

Dear Shadow6Hawk,

can you do it, please?

Dear lira casino I already sent you that document. First time you asked me this 3 months ago in may and I immediately sent you my mifinity statement where that transaction is clearly visible. I also uploaded my icard statements where I am trying to get my funds out. And you have my Norwegian bank statement. I don't understand what do you need since I provided you with everything you asked for, multiple times.

Dear LiraSpin Casino, is there something that doesn't add up regarding the statements submitted by the player?

Dear Shadow6Hawk,

Upon further review of your account, we have not received the MiFinity transaction history uploaded to the verification tab in your casino account, nor has it been submitted to us via email. The document has to display all deposits you have made to your casino account.

If your MiFinity statement does not display your name or IBAN, we kindly ask that you also upload a screenshot of the eWallets tab from your MiFinity profile. This should indicate which eWallet was used for the transaction and will allow us to properly connect the transaction history to your account.

In the event you experience difficulties uploading the requested files to your verification page, we kindly ask that you send them directly to our support email at support@liraspin.com, and we will ensure they are forwarded to the appropriate team. If possible, please also provide us with a screenshot or description of the error preventing the upload so that our team can assist you further.

We sincerely appreciate your cooperation and understanding and remain available should you have any questions or require additional support.

Best regards,

LiraSpin Casino

This is really frustrating at this point. I have already uploaded the MiFinity transaction history to the Verification section on my account, just like you asked a while ago. I uploaded it several times, but each time it was rejected.

The issue is that the MiFinity transaction history does not show name or IBAN. I already explained this earlier and also sent you both a screenshot and the full email transcript from MiFinity support, where they clearly say that this information is not available on their transaction reports.

Also, I have now closed my MiFinity account, which I explained here before, so I can’t access it anymore or provide the extra screenshots you are now requesting.

I have yet again uploaded the mifinity transaction history to my account.

I would like to inform you that after I have provided the casino with my all time mifinity transaction history, yet again, they have rejected it. I have forwarded you the email transcript of that email.

This has honestly crossed every line, I am fully cooperative with all their requests, I sent them everything they have asked for and yet they keep rejecting the same documents they request.

Even after explaining and providing proof that Mifinity does not provide a name and IBAN on their transaction history, they reject it. They have requested I send them screenshots from an ewallet I don't even use anymore, it has been closed, and physically cannot provide them with those screenshots.

They have done nothing to set this right and have only showed me that they are trying to scam me out of what I am owed.

Dear Shadow6Hawk,

I totally understand your frustration!

Can you please forward to me as well the Mifinity statement? Thank you very much in advance

Hi,

I have sent everything to your email.

Thank you very much! I had requested some clarifications in the email, so if you could kindly check your email when you have a moment, I’d be very grateful.

Hi,

I sent you a response to your email.

Dear Shadow6Hawk,

,

Thank you for letting me know about the situation.

I’m not sure what circumstances led to your MiFinity account being closed, however, if you could please try contacting MiFinity to reopen your account, that would be very helpful.

Without this information, the casino is unable to confirm the payments, and unfortunately in that case, we won’t be able to assist further.

Please let me know once you’ve had the chance to reach out to them.

What do you mean??? I sent everything they asked for. I provided transaction history for all time I had my account and I am attaching here screenshot I took of my mifinity wallets before. I can't open my account again to take screenshot of deposits, but everything is visible on my statement. If they don't believe me they can ask mifinity did I make deposit. Why is this so complicated?

Dear Shadow6Hawk,

I do understand you are frustrated with the situation.

I think this last screenshot you have posted could be the one to link it all..

Dear Lira Casino, can you please check this? I believe this account number can be linked to the transaction statement from mifinity.

Please let us know.

Dear Shadow6Hawk,

Thank you for providing the document. Upon review, it appears unclear, and therefore cannot be accepted in its current form. We kindly ask that you resend it in better quality at your earliest convenience.

We appreciate your cooperation and understanding in this matter, and we will proceed with the review as soon as the updated document is received.

Best regards,

LiraSpin Casino

Dear Shadow6Hawk,

can you please give us an update? Did you have a chance to send this document to the casino in a better quality?

Hello I would like to kindly ask how can a screenshot be unclear? Also I already explained I can not make a new screenshot as I do not have a mifinity account anymore. Please if you don't believe me,ask mifinity yourself.

Dear LiraSpin Casino,

Since the player is unable to provide clearer screenshots, the attached material should be considered sufficient. All letters and numbers are visible, and the information is legible. We kindly ask you to reconsider your previous statement in light of this evidence.

Hello!

The provided documentation has been accepted. To continue in accordance with our compliance requirements, we kindly ask you to clarify the origin of the following funds, which were received immediately before being deposited into your account with us. An email listing all relevant transactions has been sent, and your reply with the necessary details will enable the team to review your information as quickly as possible.

Furthermore, an explanation of the source for higher-value payments, also listed in our email, is necessary.

Thank you for your cooperation and understanding.

Best regards,

LiraSpin Casino

It is all from casino. I will send proof to you and Martina

Dear Shadow6Hawk,

thank you very much for the email.

Dear LiraSpin Casino,

Did you have a chance to check the players email? Can you please let us know if there is anything else you need?

Thank you very much in advance

Hello Shadow6Hawk,

Thank you for your recent explanation - it has been reviewed and accepted by our team. To proceed with the next step of the verification process, we have sent a brief Source of Wealth Questionnaire to your registered email address. Kindly review the message and provide complete and accurate answers to all questions included in the form.

Your cooperation is greatly appreciated, and it will help us finalize the verification as smoothly and quickly as possible.

Best regards,

LiraSpin Casino

Hi I answered your question on email

Dear LiraSpin Casino Team,

can you please let us know once you finalize the verification and the withdrawal requests will be processed.

thank you so much in advace

Hello Martina and Shadow6Hawk,

We would like to inform you that the review process is still underway. The answers provided by the player are currently being evaluated by our team to ensure a thorough and careful review. We understand that waiting for updates can be inconvenient, and we sincerely apologize for any delay this may cause.

We greatly appreciate your patience and understanding while we complete the necessary steps. Rest assured, as soon as we receive any new information regarding the case, we will update you immediately.

Thank you once again for your cooperation.

Best regards,

LiraSpin Casino

Thank you LiraSpin Casino Team for the update.

however, I would truly appreciate the process to be faster, since some time has already passed. Can you please make this your priority?

Thank you so much in advance!

Hello Shadow6Hawk,

To continue with the verification process, we kindly ask you to provide a screenshot from another casino showing a visible withdrawal. This document is required as the corresponding activity has been identified as your main source of income.

Once we receive the requested screenshot, we will proceed with the verification accordingly.

Thank you for your understanding and cooperation.

Best regards,

LiraSpin Casino

Hello, lira spin asked me to screenshot withdrawal from other casinos. I did that and sent it to their email because they didnt open section where I can upload. Also I have two accounts closed so I cant screenshot that

Dear Shadow6Hawk,

thank you for cooperation!

Dear LiraSpin Casino Team,

can you please give us an update, if the documents sent by the player via email has been sufficient enough, or there is still needed any assistance from the player.

Thank you in advance

Hello Shadow6Hawk,

Thank you for your cooperation so far.

During the review of your submitted documents, we noticed that funds are frequently transferred to your account (**7595) from another account of your belonging. To complete the ongoing verification, we kindly ask you to provide the account statement for that other account, covering transactions from May onwards.

Please ensure the statement clearly shows your name and the transaction details.

Once received, we will proceed with the review accordingly.

Kind regards,

LiraSpin Casino

I honestly dont understand why you are asking me about another bank account now and additional statement, its honestly getting ridiculous. You have already received every document you requested. And i believe that information is completely irrelevant to my account verification with you. I dont even use that bank account anymore, and the fact that you are bringing this up now just feels like unnecessary delay. You had all the required documents for a while, and now you are using repeated and irrelevant document requests to delay things with no valid reason. I expect this to be resolved immediately and for my acc to be approved without further delays and intrusive demands

Dear Shadow6Hawk,

I completely understand that this situation might feel frustrating, and I truly appreciate your patience and cooperation throughout the process.

Please note that, as part of the casino’s standard AML and KYC policies, they are required to request additional documentation from time to time — including this particular statement.

I would kindly encourage you to provide the requested document. If you’re unable to generate it yourself, since you mentioned that you no longer use that account, your former bank should be able to issue it for you upon request.

Thank you again for your understanding and collaboration.

Dear Shadow6Hawk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru