The player from Ireland faced account closure and confiscation of his €2,000 balance at Liraspin, which they claimed was due to a duplicate account that he denied ever holding. Despite submitting all required source of funds documents, his withdrawals were rejected, and he received vague responses from the casino while the confiscation was deemed final. We asked for clarification about possible shared IP/device use, the game type, and whether winnings were made with a bonus, and he confirmed he was only using his own account, betting on sports, and playing with an active bonus. After reviewing the available information, we closed the complaint because we could not properly assess the casino’s internal investigation or determine whether the account block and balance confiscation were justified.
LiraSpin Casino - Player's account has been closed and funds confiscated.
Other
Amount: €2,000
LiraSpin Casino
Safety Index 8.0 HighCase summary
I deposited and played at Liraspin. When I tried to withdraw, I submitted every source of funds document they requested, payslips, a bank statement, an income questionnaire, tax certificates, and each was rejected on a different, shifting basis. Liraspin then closed my account and confiscated my 2,000€ balance, claiming a duplicate account, which I have never held, and provided no evidence for this claim. I followed up repeatedly and received only vague non-answers before Liraspin confirmed the confiscation as final and non-appealable, still without evidence. I complied fully with every request and Liraspin has not proven its accusation.
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Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Is there any chance that someone in your household or using the same IP address has also created an account at this casino?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
Hi Kristina,
Thank you for looking into this. To answer your questions:
No, there is no one else in my household, on my IP address, or using my devices who has an account with Liraspin. I have only ever had the one account.
I was playing sports betting.
My winnings were accumulated with an active bonus.
Liraspin never specified which account they believe is a duplicate, or provided any evidence for the claim, despite me asking twice. I'm happy to share the full correspondence and any account records that would help.
Thank you for your reply, bananagray00. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.
