The player from North Carolina had experienced difficulties withdrawing her $50.00 from Limitless Casino. Despite her efforts, which included depositing more than the required amount, providing all verification details, and contacting the casino's provided email addresses, she had not received her money. After she submitted her complaint to us, the issue was promptly resolved and she successfully received her withdrawal. The complaint was then marked as 'resolved' in our system.
Limitless Casino - Player struggling with withdrawal.
Resolved
Our verdict
Case closed
Amount: $49
Limitless Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
2 years ago
Hello,
Limitless Casino has not given me my $50.00 withdrawal, and I keep getting the run around. I have:
#1 Played through my free bonus.
#2 Verified my email.
#3 Verified my full name, address, date of birth, address.
#4 Emailed my Bitcoin address.
#5 Deposited $15.00 (only $10.00 was required)
#6 Replied to all emails.
#7 Was told by chat to go through the withdrawal again. I did so 5 different times. Some in Firefox and some in Chrome.
#8 I was told in Chat that I need to reply to 'their' emails. I replied to 17 different emails.
#9 I was then told to send an email to Pitboss@LimitlessCasino.com and I did.
#10 I was then told to send an email to Manager@LimitlessCasino.com and I did.
#11 Then I was told to send an email to Support@LimitlessCasino.com and I did.
#12 Then I was told to send an email to Banking @ LimitlessCasino.com and I did.
#13 Each time I sent an email I had my information enclosed with in the email. Sometimes I would attach screenshots of the withdrawal.
#14 I've done everything I'm supposed to do, and have spent countless hours with chat only to receive the run around. I feel like I've been scammed. Chat is not very helpful and email send 'canned' messages.
Can you help me get my $50.00?
Thank you,
Susan
Susan L. R***
Account Name: SLR***
Public
Public
2 years ago
Dear thebreeze,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please clarify if your withdrawal has been pending for too long, or if you are not able to request a withdrawal at all?
If possible, please post a screenshot of your withdrawal history here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
I just got my withdrawal. THANK YOU for whatever you did for me to get it.
Please close my case.
Regards,
SLRobertson
Public
Public
2 years ago
Dear thebreeze,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
