Limitless Casino - Player’s withdrawal is delayed due to account verification.

Buongiorno ho vinto 500 euro sul casino limitless ma quando sono andata x chiedere il prelievo mi dice account non verificato..così ho mandato i miei documenti ma ad oggi ancora niente.. premetto che sono passati pochi giorni ma dopo aver trovato problemi con yabby casino dato che mi è stata cancellata la vincita di 400 euro non vorrei succedesse la stessa cosa x favore aiutatemi.

Dear Pirellone, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Have you received any information from the casino regarding the status of your verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Ciao sono violetta23 ti scrivo riguardo al casino limitless dove ho vinto 500 euro ma l account non è ancora verificato..già ho avuto brutte esperienze con yabby casinò..ho mandato le foto della carta d'identità.

Is the copy of your identity card the only document you sent to the casino for verification? Has it been approved?

Also, could you please specify what types of games did you play?

Did you accumulate your winnings with or without a bonus?

Dear Pirellone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.