LiliBet Casino NO - Player faces withdrawal issue from casino.

Hey, I created a user and lilibet and made a deposit of 5000 kroner, chose the sports bonus and played and won my first bet, without having to use the bonus, so I canceled the bonus I received and was going to try to verify the user while I was making a withdrawal, but suddenly I get an email from lilibet informing me that the bank I made a withdrawal for blocked my withdrawal and that Geving has been removed, and the deposit money has been returned to the account, I don't understand if I have done something wrong or what is going on but this seems very unfair

Here is what they wrote in the email:

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LiliBet Casino. From what I gathered, your deposit was withheld by your bank and therefore didn't reach the casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your bank statement or the overall list of transactions from the relevant time period? Are there any returns recorded for the amount the casino specified?
• Is your player's account verified?
• Have you made any previous successful deposits and withdrawals from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Moha00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru