Li.bet Casino - Player’s winnings haven’t been received yet.

An awful situation I am in. I have already made a couple of withdrawals successfully of £100 & £200

i had a good weekend and accumulated around £1,100 on my balance. I have made 2x £300 withdraws and it is now 6 days they have been in a pending state. The responses via email are vague… they haven’t even asked me to go down any verification process they’re just saying it’s in a queue. They are doing everything to avoid paying out and it feels like my money is now lost forever.

please help.

Dear RyanBell1992,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

If you had seen the customer service responses to my queries you would understand why I am concerned I am being scammed.

we are now on day 12. They have not even requested any verification documents from me as of yet. I would appreciate some help.

Dear RyanBell1992,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick

nothing as of yet. The casino are sticking to the line that there is an internal review and verification going on which is causing the delay. But then on other ocassions they’ll say it’s due to a big queue. I have asked on multiple occasions whether I should send proof of ID/bank statements etc and they insist I don’t need to and that I only need to wait.

Hi - the casino paid me out today. Please close the case, thanks 🙂

Dear RyanBell1992,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru