Lex Casino - Player's withdrawals are delayed due to betting requirements.

I have been playing in this casino for the first time and I was able to withdraw super well and now they send me free spins and so I win money from the games and it turns out that I have to bet and so to withdraw I play the games and there is no way to increase the withdrawal amount and so every 2x3 I am tired of depositing and playing to see if I can withdraw and there is no way, it always says pending

Dear M0renitah24,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lex Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that there are several bonuses currently active on your account?
• Have you considered canceling the bonuses to enable withdrawal of previously accumulated winnings?
• Have you contacted casino support and asked for assistance?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

If there are several bonuses that do not allow uploading, I canceled some bonuses and I did not get anything, not even the money from those bonuses.

I spoke with support, they told me what to do and what games to play, and everything is still pending.

In one of the bonuses it went up to 12% and then it got stuck and didn't let it go up any further.

Thanks for the update,

If the issue persists, please forward your communication with casino support discussing these issues so we may review the situation.

Send this information to my email at tomas@casino.guru or post screenshots here

Dear M0renitah24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru