Lex Casino - Player’s withdrawal has been delayed.

I've been waiting for over 10 days for my withdrawal and nothing has happened. Every time I hear the same thing: the payment system had problems. It's the same every time; I don't know what else I can do. And I'm fully verified.

Hello Kiritox,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lex Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hey, I'm a boy haha and yes, with real money, at the beginning they paid me out 500 euros, everything went well after that, I don't know, nothing works anymore, it's not my first payout, I've been verified for about 3-4 weeks, everything went really quickly, after that nothing, every time the same excuse with the payout, the first payout was requested on 26.07.24, so 240 euros, the second on 1.8, nothing happens

I speak to the casino every day and always hear the same excuse payment system problems for over 11 days the same

here is another screen that I am fully verified

I received the money today, can you please close the case thank you

Dear Kiritox,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru