HomeComplaintsLeverabet Casino - Player’s withdrawal is delayed due to unverified email.

Leverabet Casino - Player’s withdrawal is delayed due to unverified email.

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Current status

Waiting for Casino Guru to reply

5d 22h 25m 21s

Leverabet Casino
Safety Index 3.5 Low

Case summary

The player from Australia cannot withdraw his funds due to an unverified email, but he is unable to receive a verification email or get support from the casino after six weeks of waiting. He expresses skepticism about the casino’s legitimacy due to the lack of communication and response from customer support.

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1 week ago

$20 is a small amount but its more of a warning. this casino is a scam or has shut down.. the live chat NEVER responds neither does their support email. trust me i have been waiting for 6 weeks. the issue is i cannot withdraw my funds because my email is not verified but there is no way to get a verification email resent because live chat or ownership is non existent and there is no way to change emails in settings.. i would not play this website!

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1 week ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 week ago

Dear brikz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the Leverabet Casino.

To better understand your situation and assist you further, could you please provide answers to the following questions:

  • When did you register your account?
  • Have you accumulated your winnings with or without an active bonus?
  • Have you tried any other means of communication with the casino, such as social media or telegram?
  • Could you please post a screenshot of your account's verification page?

Thank you in advance for your reply.

Best regards,

Jean

Edited by a Casino Guru admin
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1 week ago

registered on 5/2/2026

account balance is just my initial deposit with no bonus or any winnings. i have tried every means of contacting them to resend my email verification so i can then verify my email and be able to withdraw. i beleive they have shut down shop and this is a wanring for others. over a month no responces and live chat on website never responds.


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yesterday

Dear brikz,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Casino Guru is examining the case

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