The player from Austria faced multiple issues with a recently registered casino, including a pending withdrawal of $500 that had not been processed and a lack of support communication. He expressed concerns about the casino's legitimacy due to inactive social media accounts, uncredited bonuses, and suspicious leaderboards, and sought advice on protecting his funds. We informed him that the casino held a valid Curaçao license but was new with limited information available, and that withdrawal delays could occur due to pending KYC verification or high request volumes. The player was advised to wait at least 14 days after the withdrawal request before escalating the complaint. Due to the player's lack of further response, the complaint was closed without resolution.
Leverabet Casino - Player's withdrawal is delayed and concerns legitimacy of casino.
Player stopped responding
Amount: $500
Leverabet Casino
Safety Index 3.5 LowCase summary
Dear Casino Guru Team,
I recently registered and played on this casino, and I have encountered several serious issues that make me concerned about the legitimacy of this platform:
- Non-existent support: I have tried reaching out via live chat, email, Telegram, and X (Twitter), but I have received no response from the support team at all.
- Pending withdrawal: I have requested a withdrawal of 500 USD and I am currently still waiting for it to be processed. Combined with the lack of communication, this makes me very worried about the safety of my funds.
- Dead social media accounts: Their social media profiles appear inactive or abandoned, which further increases my concerns.
- Wager statistics not updating: Despite wagering hundreds, my account still shows zero wager statistics.
- Missing bonuses: The site advertises bonuses on the homepage and for first deposits, but none have been credited to my account.
- Limited game selection: Only their original games are available. Slots, live games, and sports betting are not available.
- Suspicious leaderboards: The leaderboards appear to be fake, with usernames and wins that seem fabricated.
Additionally, I found this casino through Gemsloot.com because there was an offer listed there. I am mentioning this in case it may help with verifying or investigating the platform.
Although I have only been on the platform for less than a week, these issues are highly concerning. I am particularly worried about the security of my funds and the possibility that my withdrawal may never be processed.
Could you please advise whether Leverabet is a legitimate casino, and if not, what steps I should take to protect my account and funds?
Thank you for your assistance.
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.
Leverabet is a new casino founded earlier this month. For now, we do not have enough information to determine whether it is a legitimate platform or a scam, as we have not yet received any response from the casino representatives. Several sections are still marked as "coming soon". However, the casino holds a valid gaming license issued by the Curaçao Gaming Authority.
Please allow me to ask you a few questions to clarify your situation:
- When exactly did you submit your withdrawal request?
- Have you submitted any identity documents to the casino for the KYC verification process?
- What types of games did you play at this casino to accumulate your winnings?
- Did you accumulate these winnings with or without using a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
I submitted one ob the 21.05 (I cancelled it) and one on the 25.05
they haven’t asked me about any KYC yet
I played the original games (Royal Drop)
i won without any bonus
Thank you for your response. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Dear JohnnyBims,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
