Leverabet Casino - Player's withdrawal is delayed and concerns legitimacy of casino.

Dear Casino Guru Team,

I recently registered and played on this casino, and I have encountered several serious issues that make me concerned about the legitimacy of this platform:

• Non-existent support: I have tried reaching out via live chat, email, Telegram, and X (Twitter), but I have received no response from the support team at all.
• Pending withdrawal: I have requested a withdrawal of 500 USD and I am currently still waiting for it to be processed. Combined with the lack of communication, this makes me very worried about the safety of my funds.
• Dead social media accounts: Their social media profiles appear inactive or abandoned, which further increases my concerns.
• Wager statistics not updating: Despite wagering hundreds, my account still shows zero wager statistics.
• Missing bonuses: The site advertises bonuses on the homepage and for first deposits, but none have been credited to my account.
• Limited game selection: Only their original games are available. Slots, live games, and sports betting are not available.
• Suspicious leaderboards: The leaderboards appear to be fake, with usernames and wins that seem fabricated.

Additionally, I found this casino through Gemsloot.com because there was an offer listed there. I am mentioning this in case it may help with verifying or investigating the platform.

Although I have only been on the platform for less than a week, these issues are highly concerning. I am particularly worried about the security of my funds and the possibility that my withdrawal may never be processed.

Could you please advise whether Leverabet is a legitimate casino, and if not, what steps I should take to protect my account and funds?

Thank you for your assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Leverabet is a new casino founded earlier this month. For now, we do not have enough information to determine whether it is a legitimate platform or a scam, as we have not yet received any response from the casino representatives. Several sections are still marked as "coming soon". However, the casino holds a valid gaming license issued by the Curaçao Gaming Authority.

Please allow me to ask you a few questions to clarify your situation:

• When exactly did you submit your withdrawal request?
• Have you submitted any identity documents to the casino for the KYC verification process?
• What types of games did you play at this casino to accumulate your winnings?
• Did you accumulate these winnings with or without using a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika