The player from Germany filed a formal complaint against Leverabet Casino regarding a withheld withdrawal of $1,393.35 that he had requested two weeks prior. He had submitted all required KYC documents on May 4th but had received no response and was concerned about the operator's solvency following the shutdown of a sister site. The complaint was marked as unresolved due to the casino's lack of cooperation and failure to respond to inquiries. It was explained that this unresolved status might negatively impact the casino's rating, potentially encouraging better conduct. The player was advised to contact the Curacao Gaming Authority for further assistance.
Leverabet Casino - Player's withdrawal has been delayed.
Unresolved
Our verdict
No reaction
Black points: 378
Amount: $1,393
Leverabet Casino
Safety Index 3.5 LowCase summary
Discussion
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1 month ago
Translation
Dear Casino Guru Team,
I hereby file a formal complaint against Leverabet Casino. This concerns a withheld withdrawal of $1,393.35 (Transaction ID: #11) which I requested on May 4, 2026.
I became aware of the casino through the Gemsloot platform and made three deposits there (transaction IDs #69, #71 and #72). On May 4th, I legitimately won the amount of $1,393.35 playing the game "Royal Drop" (by Mirror Image Gaming).
The core problems of the case:
Complete radio silence: I submitted all the required KYC documents (including my ID card and a selfie with a handwritten note) via email on May 4th. I haven't received any response for exactly two weeks.
Support is being refused: messages there are being ignored. Even the official VIP Telegram contact (@leveravip / John) hasn't been online for weeks and isn't responding.
Suspected insolvency: I have discovered that the operator's sister site, Anima Casino (play.anima.casino), has gone completely offline and is no longer loading. This raises serious doubts about the solvency of the operator, Trickless NV.
I have strictly adhered to all the rules and have not touched my funds since. As the 14-day period for document verification has expired and the sister site has already been shut down, I urgently request your assistance in mediating the matter so that I can recover my money.
All evidence (winning screenshots, the "Pending" status of ID #11 and the sent KYC emails) is complete and attached to this complaint.
Thank you so much for your help.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Falken,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Do I understand correctly that there was no feedback regarding the verification result of your account after you submitted the requested documents?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
TranslationHello Thomas,
I haven't been able to make a successful withdrawal yet.
Exactly, I haven't heard anything from the casino since then.
I played without a bonus.
Thanks for the help.
Automatic translation:
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1 month ago
Dear Falken,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Tomas
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1 month ago
Dear Falken,
I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.
At this point, I would like to invite a representative from Leverabet Casino to join this conversation and assist in addressing the complaint.
Dear Leverabet Casino,
Could you please provide your comments regarding this matter?
Thank you in advance for your cooperation and for sharing any relevant information.
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3 weeks ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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2 weeks ago
Falken
I have tried to contact the casino repeatedly but have not succeeded. I am afraid there is little that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may encourage the casino to change its approach. If the casino decides to respond, we will reopen the complaint and notify you by email. In the meantime, I recommend you contact the Curacao Gaming Authority via email (complaints@cga.cw) and submit a complaint to them. As the gaming authority under which the casino operates, they have better options and tools to assist players. I am sorry I could not be of more help on this occasion.
Regards,
Munya
