The player from Germany filed a formal complaint against Leverabet Casino regarding a withheld withdrawal of $1,393.35 requested two weeks ago. He submitted all required KYC documents on May 4th but has received no response and is concerned about the operator's solvency following the shutdown of a sister site.
Leverabet Casino - Player's withdrawal has been delayed.
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Leverabet Casino
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2 days ago
Translation
Dear Casino Guru Team,
I hereby file a formal complaint against Leverabet Casino. This concerns a withheld withdrawal of $1,393.35 (Transaction ID: #11) which I requested on May 4, 2026.
I became aware of the casino through the Gemsloot platform and made three deposits there (transaction IDs #69, #71 and #72). On May 4th, I legitimately won the amount of $1,393.35 playing the game "Royal Drop" (by Mirror Image Gaming).
The core problems of the case:
Complete radio silence: I submitted all the required KYC documents (including my ID card and a selfie with a handwritten note) via email on May 4th. I haven't received any response for exactly two weeks.
Support is being refused: messages there are being ignored. Even the official VIP Telegram contact (@leveravip / John) hasn't been online for weeks and isn't responding.
Suspected insolvency: I have discovered that the operator's sister site, Anima Casino (play.anima.casino), has gone completely offline and is no longer loading. This raises serious doubts about the solvency of the operator, Trickless NV.
I have strictly adhered to all the rules and have not touched my funds since. As the 14-day period for document verification has expired and the sister site has already been shut down, I urgently request your assistance in mediating the matter so that I can recover my money.
All evidence (winning screenshots, the "Pending" status of ID #11 and the sent KYC emails) is complete and attached to this complaint.
Thank you so much for your help.
Automatic translation:
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15 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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15 hours ago
Dear Falken,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Do I understand correctly that there was no feedback regarding the verification result of your account after you submitted the requested documents?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
