Lets777 Casino - Player's withdrawal request has been delayed.

I want to file a complaint about Lets777 Casino.

I have made a withdrawal request, but it has not been approved, and I have not received any information about the progress of its processing.

I have tried to contact the casino's customer service several times via email, but have not received any response. The site's live chat only has an AI-based chatbot, which does not allow me to contact a customer service representative or get help with my withdrawal.

Additionally, there is no clear information on the casino website about withdrawal processing times or how long it usually takes for withdrawal requests to be approved. I find this to be a lack of transparency as the customer is not given enough information about when they can expect to receive their funds.

I have tried to resolve the issue directly with the casino, but have not received any response or explanation.

I ask Casino Guru to look into this matter and help me get a response from the casino and process my withdrawal request as soon as possible.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Hello Attila,

Thank you for your response.

I made a withdrawal request on July 29, 2026, so it has been waiting for a few days.

Yes, I have successfully completed KYC verification.

I sent the casino my first email on July 29, 2026 and a follow-up email the next day, but I still haven't received a response. I have sent the emails to the following addresses: support@lets777.com and complaints@lets777.com , but I haven't received a response to either message.

I have also tried to contact them via live chat, but the only response is a bot that says it does not have access to the system and cannot answer questions about my withdrawal. As a result, I have not received any information about the status of my withdrawal or an estimated processing time.

It was because of this lack of communication that I decided to file a complaint.

I would greatly appreciate it if you could contact the casino on my behalf and ask them to provide an update on the status of my withdrawal.

I would like to add to my previous message that I still have not received a single email from the casino. I have sent the casino several emails to which they have not responded, and I sent them another email today as well. They have practically ignored my contact. I have not been given any explanation as to why my withdrawal has been delayed, nor any other update on the status of my withdrawal.

I would like to provide an update on my complaint.

I have also tried to contact Lets777 Casino using another email address (Gmail) because I suspected that messages sent from my iCloud email might not be delivered.

Unfortunately, I haven't received a response to the message I sent from Gmail either. So the casino has failed to respond to all my attempts to contact them, despite several different email addresses.

I ask that you take this into account when processing my complaint, as I have done everything I can to get the casino to respond and provide information on the processing of my withdrawal request.

I would like to provide a new update to my complaint.

Now my withdrawal request has been pending for a week. I haven't received a single email or other response from the casino in all this time.

I have tried to contact you several times and have also used different email addresses to make sure my messages are received, but I have not received any response.

The situation is starting to feel really worrying. It's scary to think that this is a casino whose customer service practically doesn't respond to customers' emails at all.

Would it be possible for you to contact the casino on my behalf and find out why my withdrawal request has not been processed and why my contacts are not being answered? I would greatly appreciate your help in resolving this matter.

Thank you very much for your reply. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

I understand that the casino may have a lot of withdrawal requests and that it may take time to process them.

However, I would like to ask, do you think it is normal for the casino not to respond to any of my emails for over a week?

I have sent several messages from different email addresses, but I have not received any response or even confirmation that my message has been received.

This is my biggest concern, as it's not just about the withdrawal processing time, but also about the fact that customer service is completely unresponsive to my contacts.

I would like to update my situation because some time has passed since my last message and the situation is still completely unchanged.

It has now been about two weeks and I have not received any response from the casino to any of the emails I have sent. I have contacted them several times and even from different email addresses to make sure it is not a delivery issue, for example, but I have not received any response or even confirmation that my messages have been received.

I understand that sometimes withdrawals can take up to 14 days or even longer to process, for example due to a large withdrawal volume. However, in this case, my particular concern is that the casino is not communicating with me at all.

Now that almost two weeks have passed, I would like your help in resolving the matter and especially why the casino is not responding to my contacts at all.

I would be grateful if you could contact the casino and find out what my situation is and when I can expect my withdrawal to be processed.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Make2002

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Lets777 Casino to join this discussion and provide their comments regarding the matter.

Dear Lets777 Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

The casino website is currently back up and running, but the whole situation still seems very suspicious. Yesterday, the casino website was completely down for almost a day, and now it is surprisingly back up and running.

This makes me even more suspicious about the reliability of the casino. Unfortunately, I am starting to suspect that I may have fallen for a scam casino, and I am afraid that getting my money back may be very difficult.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.