The player from Finland requests assistance regarding a withdrawal request at Lets777 Casino that has not been approved and without any information on its processing. He has attempted to contact customer service via email and live chat but has received no response, highlighting a lack of transparency regarding withdrawal processing times.
Lets777 Casino - Player's withdrawal request has been delayed.
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Lets777 Casino
Safety Index 7.3 Fresh casinoCase summary
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4 days ago
Translation
I want to file a complaint about Lets777 Casino.
I have made a withdrawal request, but it has not been approved, and I have not received any information about the progress of its processing.
I have tried to contact the casino's customer service several times via email, but have not received any response. The site's live chat only has an AI-based chatbot, which does not allow me to contact a customer service representative or get help with my withdrawal.
Additionally, there is no clear information on the casino website about withdrawal processing times or how long it usually takes for withdrawal requests to be approved. I find this to be a lack of transparency as the customer is not given enough information about when they can expect to receive their funds.
I have tried to resolve the issue directly with the casino, but have not received any response or explanation.
I ask Casino Guru to look into this matter and help me get a response from the casino and process my withdrawal request as soon as possible.
Automatic translation:
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please specify how many days ago was your withdrawal requested?
- Was your account, including the payment method, successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
