The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
Leon Casino - Player’s deposit has never been credited to his account.
Resolved
Our verdict
Case closed
Amount: 1,000 INR
Leon Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
2 years ago
I have made a deposit of 1000inr on 6th of Feb 2023 but the amount is not credited till now i have provided all the info they asked for like payment slip and bank statement many times through live chat as well as email but they only say it is forwarded the relevant department and they will respond to you via email but no response since 6th Feb so please help me i asked for deposit amount as well as 50k inr as an inconvenience caused
Public
Public
2 years ago
Dear Sohilshaikh51,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Dear Sohilshaikh51,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
