Leon Casino - Player is experiencing difficulties redeeming a bonus in the casino.

I followed the steps that it says in the application, I clicked on available bonuses, I deposited the mentioned amount, and they are inventing that I activated the bonus wrongly and that I have another active bonus just like it, what is certain is that the app does not say anything about it, it simply the option to activate the bonus appears and I click deposit and nothing.

Dear marciodps,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if there is any bonus active displayed in your casino profile?

Could you please explain which bonus are you trying to redeem?

Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, the problem was solved without being by the support.

In the chat I was always ignored and they always said it was my fault.

Later I received a message saying that for technical reasons the bonus had not been awarded. But that was already resolved and they credited the FS.

Dear marciodps,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru