Leogrand Casino - Player's withdrawals have been canceled.

Leograndbet cancelled my withdrawals, treating my non-jackpot winnings of 46,800 TL as jackpot status.

I invested 10,000 TL in the site with my own money and did not receive any bonus.

On September 19, 2026, I entered the bonus feature in EGT Digital's "20 Burning Hot Cash Heat" game with a 400 TL bet and won a total of 46,800 TL.

Relevant records:

Platform Bet ID: 116970980566

Game/provider reference: 901562472305629312

The results screen shows three "MINI CASH" prizes worth 12,000 TL each, totaling 36,000 TL. Regular cash symbols also paid out a total of 10,800 TL, bringing the total payout to 46,800 TL. The progressive MINI jackpot indicator at the top of the screen, however, only shows approximately 473.77 TL.

Despite this, the site rejected my 50,000 TL withdrawal request, claiming that the entire 46,800 TL was jackpot winnings, and forced me to wager another 46,800 TL in the same game.

I completed this wagering requirement with the support team's guidance, and my balance decreased. Then, another regular game with a 500 TL bet resulted in a payout of 13,000 TL.

Platform Bet ID: 117011896692

Game/provider reference: 901709276049414272

Despite the absence of a jackpot in this result, a new wagering requirement was introduced.

My cancelled withdrawals:

407435301 – 50,000 TL

407439557 – 20,000 TL

407528055 – 20,000 TL

407531086 – 35,000 TL

The site also operates under the domain leograndbet204.com, but its license section displays the license information for leograndbet365.com. No results are shown in the Anjouan official registry for domains 204 and 206.

My request is for the unfair wagering requirement to be removed, for my initial withdrawal request of 50,000 TL to be processed, for my balance to be restored to its pre-game level, and for my winnings to be paid in full. I also request that the operator provide the provider's record verifying the jackpot claim and the full text of the rule applied on the date of the incident.

I have all the in-game footage, game IDs, video recordings, and live support conversations.

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Dear jevoxer,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.