Lempi Casino - Player's account has been closed after winning.

So I made a 300€ deposit and I won big with that deposit, 4035€ exactly. Then my account gets fucking banned for no reason.

DO NOT EVER PLAY ON THIS COMPANYS CASINOS, THEY ARE STRAIGHT UP SCAMMING PEOPLE. if you lose, its all good, but if you are lucky enough to win something they will not send you any money.

Im seriously thinking suing this company

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you contacted customer support to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi!

So it was welcome bonus what I played and I completed 100% of the wagering succesfully, after that my balance was +4035€ and I tried to withdraw all of that to my bank account. They didn't even ask me to verify my address, passport or anything like that. My account was banned couple hours after the withdraw attempt.

And yeah I cant really send you any screenshots about the bonus because of the ban.

I also asked reason for the ban from Lempi's live chat support and only thing they told me was ¨"We have right to ban players account for any reason"

-Miksu

Before we proceed with the investigation, please forward me all the communication between you and the casino customer support regarding the closure of your account at [email protected]. Thank you for your cooperation.

Dear miksuu1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.