Dear matthewcrittenden,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Do you still have active acess to your account?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Had you completed KYC verification before you lost access to the account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
Dear matthewcrittenden,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Do you still have active acess to your account?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Had you completed KYC verification before you lost access to the account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.