The player from Australia won money from straight deposits but had his withdrawal of 3,551€ rejected due to claims of irregular and suspicious bets. After waiting for a review, he was then unable to access his casino account and felt frustrated with the situation. We asked him for details about his account access, the type of gambling used to build the winnings, and whether KYC had been completed, but he did not reply. As a result, we were unable to investigate further and the complaint was closed for now due to lack of response.
Legit99 Casino - Player's winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: A$3,551
Legit99 Casino
Safety Index 1.0 Very lowCase summary
Discussion
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1 month ago
I won fair and square no bonus strait deposit I got to 5 grand but cashed out at 3551 and they rejected it then forfeited my winnings and said irregular bets And suspicious bets have been noticed and I waited 10 hours while the (reviewed it) now I can't even load into the casino im so p**** I wish I read these reviews before hand how do people live with em selves and how has nobody taken them out bush n let em sleep with the pigs that's what a slimy dog like that deserves
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear matthewcrittenden,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Do you still have active acess to your account?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Had you completed KYC verification before you lost access to the account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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3 weeks ago
Dear matthewcrittenden,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
