Legit99 Casino - Player’s winnings have been confiscated.

Withdrew from legit 2-3 times with no problem. This morning I deposit 200 lose it then 600 lose it then 1000 and play for hours finally getting a couple of big hits to boost me up to 5922.90. I withdrew the winnings. Couple of hours later it came up as winnings forfeited suspicious betting detected. I ranged my bets from 5-20 dollars across the day but on the same amounts for quite long periods of time. It’s my first week playing slots in 5 days I had deposited over 15k with them. I did nothing suspicious. They never provided me the evidence just sent the same old bot messages over and over again. I have screenshots of deposits the withdrawal and the 2 big game wins I have which I will include. They were so unprofessional in the chat I only got bot replies and they never replied to any of my questions about the matter just automated bullcrap. If you can help I would greatly appreciate it

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Only slots mainly 3 coin volcano boongo provider bng. I’ve tried emailing them as well as legit99 is blaming the provider. I had no active bonus only my straight deposit have included extra images of what they have been saying today the same regurgitated crap not answering my questions just copy and paste bot answers. They just blaming the provider saying that bng automatically forfeited my winnings apparently because the slot I won on was boongo 3 coin volcano as you would see above it attached photos

They haven’t explained what suspicious betting patterns I was doing I’ve only played slots for a week I was just having fun do not have any system maybe they found me begging from 10-20 dollars a big jump i don’t know? But they won’t send my anything than that message saying there’s no chance for me to get it back my birthday today as well the dogs.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello clarkrubber12345,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I regret to inform you that our ability to assist you will be very limited since your case is very similar to multiple others that have been raised with us. We have received multiple complaints from Australian players regarding several questionable casinos operating without an official, reputable gaming license and with a very low safety index rating. While for a certain time the casinos might operate relatively fairly and occasionally even pay out winnings, these casinos often employ strategies to avoid paying out winnings in most cases, a higher amount of winnings—such as issuing fake payment confirmations, accusing players of rule violations without providing solid evidence, the winnings not being recognised by the game provider, or employing other tactics that operate at the very margins of fair and ethical conduct. On top of this, their customer support has proven unhelpful. Unfortunately, based on all the above and our experience, the likelihood of reaching a positive resolution regarding your case with this casino appears to be very low. I strongly advise against any further deposits to this or other similar casinos, and make sure to check the reviews of each casino before depositing your money.

I also recommend that you check our article Scam Casinos and the Practices They Use | Casino Guru

Please be assured that this is not intended to cause further concern. I understand this situation may already be frustrating enough for you. I feel it’s important to keep you clearly informed about the current situation, while also keeping realistic expectations of what can be accomplished from our end.

Nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite Legit99 Casino to join the conversation.

Dear Legit99 Casino,

Could you please provide further clarification along with supporting evidence outlining how the player allegedly violated your rules? Additionally, I would appreciate it if you could share the evidence regarding the alleged "suspicious betting activity" attributed to the player so that it can be independently investigated, especially as there are valid concerns regarding the authenticity of these allegations.

If there are any factors relevant to the situation that cannot be shared publicly, please send them directly to me at michal.k@casino.guru for an independent review.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear clarkrubber12345,

I have attempted to contact the casino on multiple occasions; however, as anticipated, this did not lead to any meaningful assistance.

Regrettably, the casino team has not demonstrated a willingness to engage constructively in this matter, which leaves me with no option but to conclude your case as Unresolved.

I understand this isn't a satisfactory solution to your issue. However, the impact on the casino’s rating resulting from unresolved complaints may encourage a reconsideration of their approach. Should the casino choose to respond and handle the matter appropriately in the future, the case can be reopened, and you will be notified accordingly.

As the casino operates without a valid and recognizable licence and does not reference any alternative dispute resolution (ADR) service, there is unfortunately no regulatory authority available to escalate this matter further. The only potential course of action is to consider legal action in your jurisdiction against the casino, but this falls outside of our competence.

Additionally, I strongly recommend exercising caution and avoiding the casinos listed under https://www.ultrapokies.com/#brands, as they appear to be operated by the same entity, and there is a high risk of encountering similar issues.

For the future, I would encourage you to choose casinos based on independent reviews and ratings and opt only for those with a good rating to help minimize the likelihood of such situations.

I regret that we were unable to provide more assistance on this occasion.

Best regards,

Michal

Casino Guru