LegionBet Casino - Withdrawal of player's winnings has been delayed.

On September 26th, I received an email from the casino stating that my €900 withdrawal had been completed. Today, October 2nd, the money has not arrived, and my bank tells me that nothing has been received there.

They say a SEPA transfer takes 7 or more business days, but the bank tells me it's impossible for it to take that long.

I contacted them via chat (because they don't answer any emails at all) and asked them to send me proof of the transfer so I could file a claim, but they refused, so it's almost certain they didn't process the withdrawal.

With this, I want to express my disgust towards this casino, which is spoken of very badly by Trustpilot users, and everyone says that nobody should play there because they don't pay out. It's a shame I didn't read this before, otherwise I wouldn't have registered.

I have deposited €1800 which is a lot of money and on top of that they don't pay me the €900 mentioned earlier.

With this message, I hope that anyone reading it will never deposit anything at this terrible casino. I urge Guru to blacklist it, as all user support platforms have given it very poor ratings and advise against playing there.

I even asked the AI, and it's incredible what they say about them: they say, "Scam casino, they commit fraud continuously and don't pay withdrawals to anyone. They tell you 7 business days, and apparently, when those 7 days have passed, they tell you that documents are missing or that the documents aren't clear, etc., etc..."

I ask Guru to help me at least to see if I can collect those 900 and consider the other 900 I lose lost and thus close the account, although I have also read that whoever writes about them has their account closed immediately.

I hope this complaint helps prevent others from making the same mistake I did when I registered at this bad casino without reading the reviews first. Although Guru has no complaints about the casino (which is odd) and the user rating, according to Guru, is excellent, I'm sure those are reviews written by them since on Trustpilot it's the complete opposite: bad, a scam, and they don't pay out.

Thank you very much Guru and greetings.

I can send the "withdrawal completed" email and all the chat comments where they tell me they have paid the €900

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jobertone,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for the update. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Please share screenshots of your withdrawal history and any relevant communication with the casino.

Thank you very much in advance for your reply.

Hi Jean: It turns out the €900 is already in my bank account, but there's a big problem: it's in "received transfers" and they won't release the money due to European anti-money laundering regulations. They're asking me to send them an international proof of payment (SWIFT/SEPA) showing the UETR code, which is the transfer reference the casino sent me on September 26th. If they paid me through an intermediary processor, they need the transaction ID.

Ultimately, what they want is the details of that transfer where my name and my account's IBAN appear.

I've contacted them countless times via the casino's chat and email, but they refuse to give me the details of that transaction, and I don't know why. They just say they've already paid, period.

I'm sending you a screenshot so you can see what I'm saying, and you'll see that the €900 appears in received transfers, but with a very strange numbering system, and apparently that's what's preventing them from being credited to my account.

On the other hand, and in response to your questions, I can tell you that this is the first withdrawal I've made, that I haven't used any bonuses, and that the KYC verification is validated.

Greetings, and let me know about this issue. I really don't understand why the casino won't send me the transfer details.

Dear jobertone,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 5+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for LegionBet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from LegionBet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Jean