LegionBet Casino - Player’s withdrawal has been repeatedly rejected.

LegionBet Casino – €900 Withdrawal Repeatedly Rejected for Months Despite Providing All Requested Documents

I am submitting this complaint because LegionBet Casino has been preventing me from withdrawing my €900 for almost three months, despite my repeated attempts to resolve the situation and my full cooperation with their verification requests.

On August 25, 2026, I deposited €900 into my LegionBet account using my bank card. Since then, I have attempted to withdraw my funds numerous times, but every withdrawal request has been rejected.

Throughout this process, LegionBet has repeatedly requested additional verification documents, including:

My identification document (ID).

Bank statements.

Pictures of both the front and back of the bank card used for the deposit.

Additional financial information and explanations regarding unrelated personal bank transactions.

I cooperated with their requests and submitted the documents they asked for. However, instead of processing my withdrawal, they continued introducing new requirements.

The situation became increasingly unreasonable when they started asking me to explain personal bank transfers made to friends and other transactions from months earlier, some of which I could not even remember the exact purpose of. These transactions had nothing to do with my LegionBet deposit or withdrawal.

I understand that casinos have legitimate KYC and AML verification obligations, and I have always been willing to cooperate. However, I believe these repeated and increasingly intrusive requests have been used to unnecessarily delay my withdrawal.

I have contacted LegionBet's customer support approximately 18 times, and I have received contradictory information from different agents.

Some agents told me that they could not do anything because my case was being handled by another department. Others assured me that the verification issues had been resolved and that I could proceed with requesting my withdrawal.

However, whenever I followed their instructions and submitted another withdrawal request, it was rejected again.

On one occasion, after submitting additional identification documents as requested, a support agent specifically instructed me to request another withdrawal and wait for the finance department to process it. When I asked whether it would finally be accepted, the agent could not provide any confirmation.

Another agent told me that everything requested had been uploaded and suggested that a regular bank transfer should be accepted. Despite following this advice, my withdrawal was once again unsuccessful.

This has become an endless cycle:

I submit the requested documents, contact support, receive assurances or new instructions, request a withdrawal, get rejected, and then have to start the process all over again.

My transaction history clearly shows multiple rejected withdrawal attempts between August and October 2026, including requests for €900, €829.92, and €829.

It is now November 10, 2026, and I still have not been able to recover my money.

I have spent countless hours trying to resolve this problem, providing sensitive personal and financial information, and contacting customer support, only to be met with delays, inconsistent explanations, and no actual solution.

At this point, I have completely lost confidence in LegionBet Casino. I genuinely feel that the casino is deliberately making the withdrawal process as difficult as possible to avoid paying me.

I am not asking for any bonus, compensation, or special treatment. I simply want to withdraw my own €900.

I am requesting Casino Guru's assistance in investigating this situation and helping me recover my funds.

I can provide screenshots of my transaction history, rejected withdrawal requests, conversations with customer support, and evidence of the verification process.

I sincerely hope Casino Guru can help me resolve this issue, as I have exhausted my attempts to deal with LegionBet directly.

Thank you for your time and assistance.

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Hello billy20,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Karla M.