LegionBet Casino - Player's account remains open despite complaint.

I opened account with legion bet casino after receiving a text message and I made a complaint and in dispute with them for while and they don’t adhere to responsible gambling . They still kept my account open and I have managed to make deposits

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legion Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you tried contacting live chat after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at tomas@casino.guru
• Could you please advise when was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

I would recommend that you send another request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Legion Bet Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@legionbet.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi I have emailed you could you please acknowledge? Thanks

Hi Tomas awaiting your response kindly .

thank you

Tom it makes me really worried thinking these casinos have actually got access to this site I don’t think I would be confident or comfortable. As it would definitely go to their favour since they pay you I doubt you would get me my money back after what’s happened in the forum today my trust with casino guru is broken

Thanks for your reply and for the information you provided. I apologize for not responding earlier.

We believe online casinos should offer a mechanism of permanent self-exclusion due to gambling problems.

If you inform the casino about suffering from gambling problems, they should protect you by permanently blocking your account.

From the communication you provided, the casino contacted you on the 16th of August with the representative acknowledging learning of your gambling problem.

• Do I understand that correctly that the casino closed your account as a result?
• Have you informed the casino about suffering from gambling problems previously?
• Would you be able to provide evidence of having informed the casino?

Looking forward to your reply.

That’s the only response I have received from them and before I tried to dispute with them for refunds but it was never acknowledged I sent you the emails on your email address provided . They have closed my account .

i am just after my money now .

Thanks for your reply.

From the correspondence you submitted, you admitted to having a gambling problem only in your self-exclusion requests on 16/8/2025.

Other emails only contain allegations unrelated to your gambling issues, which might not have prompted action by the casino's responsible gambling department.

If the casino closed your account after you informed them about your gambling problems, they acted appropriately regarding the issue.

We can only ask for a refund of lost funds if you informed the casino about suffering from gambling problems and they failed to protect you.

Please let me know if there is any other evidence or information I haven't considered; otherwise, the complaint will be closed.

Looking forward to your reply.

I do need to ask for refund because I mentioned this to them on the 13/8 and after that I was able to make more deposits . I feel you’re connected to the casino and may not help

Tomas I don’t feel confident at all I feel like you’re all together with the casino

Thanks for your reply.

I am sorry you feel this way.

The screenshot you submitted doesn't prove you informed the casino about your gambling problems. General discussion of responsible gambling in the casino can't be viewed as evidence we would require to pursue a refund on your behalf.

Please let me know if there is any other evidence you haven't included, or I might have overlooked proving you informed the casino about your gambling issues on the 13th or earlier.

Share evidence here or to my email at tomas@casino.guru

I don’t think so as I still mentioned about responsible gambling it’s the same thing unless you’re not willing to help me and are supporot

the casino which is clear

I don’t think you can do anything and I’m just wasting my time here as you not in capacity if getting my money back I’ve add a complaint elsewhere so thanks

Thanks for your reply. I hope your other efforts will be more fruitful.

Since you confirmed the casino closed your account, this complaint will now be closed. Sadly, there is not enough evidence for us to pursue a refund. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with this or any other casino in the future.