The player from Cyprus had requested a withdrawal three weeks ago for €2000 but faced repeated cancellations of verification requests without explanation. He believed the casino was untrustworthy, stating that smaller withdrawals were processed easily while larger sums were not. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player to inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Legiano Casino - Player’s withdrawal is delayed and has been canceled.
Closed
Our verdict
Player stopped responding
Amount: €2,000
Legiano Casino
Safety Index:HighCase summary
Discussion
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10 months ago
DO NOT PLAY THIS SCAM CASINO !
everything is okay if you take 200-300 if you go above they will not give anything to you I had 2000 euro I contact the support lot of times , after a month sent me an eimail want verification I made 2 times they cancel both of every 4 days without any explanation ! They don’t want to pay you on a big ammount so avoid this shit ! Personally I give an end to this and I play everything so I have to worry anymore !
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10 months ago
Dear george29031996,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Legiano Casino.
It is crucial to highlight that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
To gain a comprehensive understanding of the situation, I would appreciate if you could answer the following questions:
- Have you complied with the casino's instructions and provided the requested documents?
- How long have you been a player at this casino, please?
- Have you received winnings derived from bonus incentives?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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9 months ago
Dear george29031996,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
