The player from Albania had requested a withdrawal three weeks prior after making multiple withdrawal attempts on August 5, 6, and 7, but had yet to receive his winnings. He had been receiving excuses and was recently promised payment within 48 hours, but the funds still had not arrived. The issue was resolved after the player confirmed the resolution through the dedicated button, and the complaint was marked as 'Resolved' in the system.
Legiano Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: 1,500 Lek
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 months ago
Translation
I made withdrawals on August 5, 6 and 7,
Since then I have not received my winnings and they are leading me around saying that the money is coming.
I keep chasing them up and they always have new excuses.
On Monday I contacted them again and was assured that I would receive it within 48 hours. As I still hadn't received it on Thursday, I contacted them again and was assured that I would receive it this week.
It's currently Wednesday the 27th and still nothing.
Automatic translation:
Public
Public
6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Public
Public
6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Naimasbt,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
