The player from Greece had requested the permanent deletion of his account multiple times, but the casino reopened it without his consent. Despite losing 2000 euros over the past two months, his requests for account deletion were being ignored. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and ultimately had to reject the complaint.
Legiano Casino - Player’s account has been reopened against his request.
Closed
Our verdict
Player stopped responding
Amount: $2,000
Legiano Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 year ago
Translation
Good evening,
While months ago my account was permanently deleted at my request, they reopened my account on their own.
I have sent over 10 emails to delete my account but they are ignoring me.
I have lost 2000 euros in the last 2 months and I have repeatedly requested to delete my account.
Isn't it illegal to request account deletion and be ignored?
It's not illegal for me to have requested account deletion and for them to reopen my account.
Automatic translation:
Public
Public
1 year ago
Dear Tserven21,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation, I’d like to ask you a few questions:
- When exactly did you request your casino account to be permanently closed?
- Could you kindly forward me the email you originally sent to the casino regarding the account closure, along with their response, at veronika.f@casino.guru?
- Please also send me any account closure requests you have sent to the casino in the past two months.
- When was the last time the casino communicated with you?
I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your response.
Best regards,
Veronika
