Legiano Casino - Player’s account has been reopened without consent.

Dear Casinoguru,

I had an account on Legiano Casino , but because I had a dispute with them for the EXTREMELY SLOW payouts I asked them to close my account indefinitely.

1 month later the Casino without my permission or my request reopened my account and started to send me deposit offers.

I contacted their live support to ask why this happened and for them to close again my account , to which they replied , that in order to close my account I have to contacted them via e-mail.

I asked several times (through mails and live support) WHY my account was opened without any request and they won't answer.

I would like the Casino to provide explanations , since this is a very serious issue , not for me specifically , since I didn't mention addiction problems , but for many members of our community.

Sincerely,

George

Dear polmenakos,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Have you been able to close your casino account again?

Am I correct in understanding that the reason for closing your casino account is not gambling problems?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

Dear Dominika,

Following your statement:

"Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player."

Since Casinoguru's position on the matter is that a Casino can reopen accounts AND reactivating contact for promotion without the consent of the player , especially after said contact was forbidden and account closed I don't want you to mediate my case.

Sadly from what I can see the conflict of interest (You are getting paid from the casinos for your affiliation I guess) makes you a Casino representative and not a mediator.

Please close the case.

Sincerely,

George

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.