HomeComplaintsLegends Palace Casino - Player's withdrawal is delayed.

Legends Palace Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

6d 10h 21m 11s

Legends Palace Casino
Safety Index 2.0 Very low

Case summary

The player from the United Kingdom has been trying to withdraw over £150 for over two months but continues to receive the same unhelpful responses despite being told their account is verified. They feel frustrated by the lack of progress and communication from the casino.

Written by Attila
Complaint Specialist
Submitted: 06 Sep 2026
Public
Public
1 week ago

Over 2 months ive been messaging these guys about a withdrawal of over £150.


Messages and Emails with the same old tosh been said.


Promised me they would getting a specialist involved but that was obviously to get rid of me.


Been told account is all verified


2 months of chasing my money and its taking the piss now.


Disgusting behaviour


Public
Public
1 week ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 week ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please attach a screenshot of your pending withdrawal?
  • Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


Public
Public
13 hours ago

Dear Treatedlikeamug,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Treatedlikeamug has 6d 10h 21m 11s to reply

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