Legends Palace Casino - Player’s withdrawal is delayed.

Subject: Formal Complaint – Withdrawal Delayed Since 11 July 2026 – Transaction 6993770

Dear Legends Palace Complaints Team,

I am writing to make a formal complaint regarding my withdrawal request.

Withdrawal amount: AUD 173.36

Withdrawal date: 11 July 2026

Transaction number: 6993770

Payment method: Visa

I received an email from Legends Palace confirming my withdrawal request and stating that the bank transfer could take between 7 and 21 business days.

The withdrawal has still not been completed, and I have repeatedly contacted your customer support. Each time, I have only been told to wait, without being given a clear explanation or a definite payment date.

I have now been waiting since 11 July 2026 and I require a clear explanation for this delay.

Please treat this message as a formal complaint and provide me with:

The exact reason why my withdrawal has not been processed.

The current status of my withdrawal.

The exact date when the AUD 173.36 will be paid.

Confirmation that there are no further requirements or documents needed from me.

If this matter is not resolved promptly, I will escalate my complaint to the appropriate regulatory, dispute-resolution and consumer-protection channels.

I expect a written response to this formal complaint.

Kind regards,

Mohammed

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Dear mohammedkdar958,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina