The player from the United Kingdom requested a withdrawal 7 weeks ago and has been waiting since July 30. Despite the casino's terms stating a processing time of 7-21 days, she faces ongoing delays with excuses related to security checks.
Legends Palace Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
4d 8h 25m 40s
Legends Palace Casino
Safety Index 2.0 Very lowCase summary
Discussion
Public
Public
5 days ago
i have been waiting for my payment since 30 July! The terms say 7-21 days and it’s nearly 2 months no payment in site!!! They keep saying soon, a delay due to security checks and excuses! I just want my winnings !
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3 days ago
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Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you please attach a screenshot of your pending withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
