The player from Portugal faced issues with withdrawing winnings due to a validation problem with his IBAN after a bank acquisition. His account had been validated on 25.11.2025, but the casino's new validation system redirected him to the Spanish version of the bank's website, causing further complications. He awaited assistance from the technical department. The complaint was marked as resolved after the player confirmed the issue had been addressed, and no further action from us was required.
LeBull Casino - Player's withdrawal is delayed due to IBAN validation issue.
Resolved
Our verdict
Case closed
Amount: €120
LeBull Casino
Safety Index:Above averageCase summary
Discussion
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18 hours ago
Translation
Good afternoon.
I need your help with this casino.
I've been playing at this casino for a long time and I've never had a problem withdrawing. I used to withdraw by bank transfer to my bank Eurobic. However, in November 2025 Abanca bank bought Eurobic and new ibans were given. I went to the website in question to change my IBAN at that time and the bank account was validated on 25.11.2025. In the meantime the game went wrong and I had to self-exclude for 3 months at that casino. Today I had my account active again and deposited €10 without access to bonuses or anything and won €120. When I went to withdraw I got the message that I had to validate the IBAN. I thought it was strange but I clicked to validate it again. I entered the IBAN and it redirected me to the bank's website. This is where the problems begin: it redirected to the bank's website, but in Spain (Abanca is a Spanish bank) instead of to the bank's website in Portugal. Logically, on the bank's website in Spain my credentials were invalid. I went to the chat and was told that the site had installed a new account validation system called Trustly. I asked what they can do to resolve it and the answer I received was that they will forward it to the technical department and that I have to wait. I asked if they had any alternatives while they sorted out their internal problem. There is no alternative, I have to wait or put in another Portuguese IBAN. I replied that I don't have another IBAN. Then I have to wait.
This doesn't make any sense. My bank account has been validated since 25.11.2025 and I can't withdraw my money because their system only recognizes the Spanish bank instead of the Portuguese one.
I'll leave you screenshots of their validation process and the difference between the site I'm redirected to and the real Abanca Portuguese site.
I'll also leave you with the chat I had today on the lebull site in question.
-Abanca site I'm forwarded to Spanish
-Abanca site Portuguese
Can you please help me resolve this situation?
Thank you
Automatic translation:
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1 hour ago
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1 hour ago
Dear Player,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with LeBull Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
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1 hour ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Knotz12345,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
