Lebull Casino MX - Player's deposit is delayed.

I made a deposit but it's not showing up yet. The strange thing is that I got a message from Crasher thanking me for my deposit. I said okay, they're linked. When I logged in, I said it was out of service and asked them to file a report. In short, neither Lebull nor Crasher can help me.

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Dear Cyndyluuuu888,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Thanks, I hope the people at Lebull resolve this

Thank you for your reply.

Have you contacted your payment provider to inquire about the status of the transaction?

Alternatively, has the casino provided you with any updates regarding the transaction in the meantime?

Thank you for your cooperation.

Dear Cyndyluuuu888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru