The player from Mexico is facing an issue with her casino account, as her deposit is not showing up despite receiving a confirmation message from Crasher. She has contacted both Lebull and Crasher for assistance but has not received help.
Lebull Casino MX - Player's deposit is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 44m 11s
Lebull Casino MX
Safety Index 7.0 Above averageCase summary
Discussion
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3 hours ago
Translation
I made a deposit but it's not showing up yet. The strange thing is that I got a message from Crasher thanking me for my deposit. I said okay, they're linked. When I logged in, I said it was out of service and asked them to file a report. In short, neither Lebull nor Crasher can help me.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Cyndyluuuu888,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
