Lataamo Casino - Player’s account has been closed.

I asked for a small loyalty bonus when I was a little low on money and it would have been nice to get a little back since I had put some money in there and I usually got good bonuses from there and the customer service was good. But then I mentioned my bill that was unpaid so they immediately locked my account at that point and said they were responding to a gaming problem there. So I didn't bother to investigate the matter at all and just wished me a good day.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

• Could you please advise if any funds are being held by the casino?

If no active real money balance has been withheld, I’m afraid, there’s not much we can do for you.

Thank you for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

Dear Jimmykoze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru