The player from Austria claimed that the casino had stolen €2500 from his account without explanation, just as he was about to withdraw the funds. He stated that most of this amount consisted of his own deposits, indicating theft. The casino cited a clause in its terms and conditions, but no concrete evidence was provided to support the confiscation. He confirmed that he had passed KYC, used no bonuses, and only placed sports bets, while his account remained accessible. After reviewing the available information, we closed the complaint because we could not properly assess the casino’s investigation or determine whether the winnings confiscation was justified.
Last Chance Slots Casino - Player's funds have been confiscated.
Closed
Our verdict
Other
Amount: €2,500
Last Chance Slots Casino
Safety Index 3.2 Very lowCase summary
Discussion
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1 month ago
Translation
Hello dear Casino Guru Team,
To my dismay, I discovered today that the casino mentioned here has stolen €2500 from my account. It was taken without explanation – just as I was about to withdraw the money, as I was unsure due to the reviews. These aren't even winnings; most of it is my own deposits, meaning they are committing blatant theft. Attached is my transaction history – you can see at the very top how they withdrew the money a short time ago.
I hope you can help me get my money back, as it is a considerable sum.
Best regards,
[Redacted]
Edited by a Casino Guru admin
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did the casino provide any explanation for the €2,500 deduction?
- Have you completed the KYC verification?
- Did you use any bonuses or promotions while accumulating the disputed balance?
- Is you account accessible to you? Can you log in?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 month ago
TranslationHello Attila,
Thank you very much for your feedback.
-) They're basing their claim on a clause in their terms and conditions (see email history), but I didn't use a VPN, I didn't upload any false or corrupted documents, I didn't claim any bonus, and I didn't receive any insider information about match-fixing or anything similar. If they're accusing me of such things, I'd like to see the evidence; otherwise, they have no right to steal my money.
-) Yes, I passed the KYC exam successfully.
-) No, I haven't claimed any bonuses, free spins or free bets.
-) Yes, I can still log in.
As I said, simply referring to terms and conditions without providing concrete evidence is unacceptable to me.
What they are doing is grossly negligent theft.
I hope you can help me here.
LG [Redacted]
Edited by a Casino Guru admin
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1 month ago
Thank you for your response. Is there any chance that someone from your household or using the same IP also created an account at this casino? Additionally, could you please advise which games you focused on - slots, live casino, sports betting, etc.?
Thank you in advance for your reply.
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1 month ago
TranslationHello!
No, definitely no one else in my household has a different account.
I played sports betting, nothing else.
LG [Redacted]
Edited by a Casino Guru admin
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3 weeks ago
Thank you for your reply. I’m sorry to say I don’t have good news. If your winnings were confiscated after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.
