The player from Mexico complained about missing deposits that did not show up and expressed frustration over the lack of customer service from the casino. She reported a deposit of 610 that was not credited to her account and mentioned issues with her ID verification. The Complaints Team advised her to contact her payment provider for further investigation, but due to a lack of response from her, the complaint was closed.
Lasbet Casino - Player accuses casino of theft.
Closed
Our verdict
Player stopped responding
Amount: Mex$610
Lasbet Casino
Safety Index:Very lowCase summary
Discussion
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3 months ago
Translation
They're thieves. You make deposits and they don't show up. There's no customer service! They're just being stupid. Don't waste your money here!
Automatic translation:
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3 months ago
Dear Thefiie,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of the events, I’m unable to assist you with this case and will need more information. Could you please elaborate? Did you make a deposit, but it wasn't credited to your casino account?
I will be patiently waiting for your reply.
Best regards,
Kristina
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3 months ago
Translation
Yes, I made a deposit of 610, sorry, I slipped my finger. First they told me to download the CEP, I sent it to them, and then they said there were problems with my ID. When I made all the deposits, they still didn't respond to me either by email or through the app. I can't attach the document 🫤 But I have photos and proof of everything.
Automatic translation:
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2 months ago
Thank you for your reply, Thefiie. If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider to start an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
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1 month ago
Dear Thefiie,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
