The player from Romania had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player reported repeated withdrawal rejections without clear reasons or requests for additional documents, and a lack of concrete explanations from the casino. Despite the complaint being extended and follow-up messages sent, the player failed to respond to the Complaints Team's inquiries. Consequently, the complaint was closed due to the player's lack of communication, with the option to reopen if they chose to engage again.
Las Vegas Casino RO - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 1,950 lei
Las Vegas Casino RO
Safety Index 8.4 HighCase summary
Discussion
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2 months ago
Important notice:
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2 months ago
Dear MASTEr4cris,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
I have been waiting for more than 2 weeks already. The last withdrawal was initiated on 04/28/2026, but the problem is not only this request.
I have been trying to make withdrawals for a long time, but they are constantly rejected without a clear reason. I am not asked for additional documents and I do not receive any concrete explanations, I am just told to wait.
This situation has been repeated for more than two weeks, without a solution or a clear answer from the support.
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2 months ago
Dear MASTEr4cris,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 month ago
Dear MASTEr4cris,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
