LambaBet Casino - Player's request for account closure is ignored.

I have sent this casino multiple emails requesting that my account be permanently closed, with no option to reopen it, due to a gambling problem.

The casino responds very quickly to other emails, for example when I ask about VIP bonuses. However, whenever I request permanent account closure, my emails are ignored.

I subsequently sent an email stating that I would file a complaint with Casino Guru because the casino was failing to act on my request to close my account. Only then did I receive a response. However, instead of proceeding with the closure, they once again asked me why I wanted my account closed. As a result, my account is still active.

My emails clearly show how urgently and repeatedly I have pleaded with the casino to close my account. Despite being fully aware of my gambling problem and my explicit request for permanent self-exclusion, the casino continues to ignore my requests.

I believe this is a serious failure of their duty of care towards players. By failing to act promptly on a clear request for permanent account closure due to gambling problems, Lamba.bet is neglecting its responsibility to protect vulnerable players.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lamba Bet.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas