Lamabet Casino - Player’s withdrawals are delayed and account closure requested.

Hello,

I have completed kyc and fully verified with this casino already. I have 4000e in my account but I can't withdraw it, the withdrawal limit is 500e per day and there are 3 pending withdrawal requests (this is full for me) but they are not accepting my withdrawals, it's been 5 days since withdrawals were accepted, I can't get my money out.

I have asked them for protection (account closure due to a gaming problem) and manual withdrawals in accordance with their withdrawal terms and limits, but I have heard that this is not possible.

The chain of events started on April 10, 2026 and I have now been waiting for them to contact me for 5 days.

I wrote to them:

I want to install a Gaming restriction program on my phone so that I cannot access any casino on the market. This also prevents access to your casino site, but I cannot proceed with this matter because you refuse to close the account and make manual withdrawals.

They replied:

I am well aware of your situation, as I directly searched for your initial cases regarding account closure based on the remaining funds in your account, and I can say that our team is working on your situation, and I, in turn, have done everything possible to Somehow advance this process, and at the moment I am waiting for information and confirmation from my colleagues regarding your situation.

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after this they closed the chat.

I ask you: contact the casino, request manual withdrawals (in accordance with their terms and conditions) and account closure.

I think 5 days is enough time to investigate my request, respond to me, and find a suitable solution for my withdrawals. (Considering that I am fully verified and kyc completed)

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Dear Hubbabbubbaxxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I have reviewed the Responsible Gambling Policy and found the following information:

Self-Exclusion: You can choose to exclude yourself from gambling for a defined period (between 6 months and 5 years). During this time, you will not be able to access your account or participate in any gambling activities. Once self-exclusion is activated, it cannot be reversed until the selected period has expired. Additionally, you will not be able to create a new account during this time. To request self-exclusion, please contact Customer Support at support@lamabet.com.

Account Closure: You may request to permanently close your Customer Account at any time. If you decide to reopen your account in the future, this can be done upon your request.

Could you please confirm the following:

• Have you followed the above-mentioned instructions?
• Have you received any notifications or messages from the casino regarding the status of your withdrawal requests?
• Can you provide the specific dates and amounts of your pending withdrawal requests?
• What is the current status of your account? Are you able to log in now

Regarding your withdrawals, I would appreciate any additional details you can provide.

Thank you very much in advance.

Best regards,

Petra