The player from Alberta claimed the casino was a scam, as he had been waiting weeks for a withdrawal of $1,580, despite having a balance and winnings totaling $99,000. He expressed frustration over being lied to daily, felt ignored as a VIP member, and believed he might never receive his money. The complaint was closed due to the player's lack of response to messages and inquiries from the Complaints Team. We were unable to proceed with further investigation or provide solutions without the player's cooperation. The player could reopen the complaint in the future if he chose to resume communication.
Lamabet Casino - Player’s withdrawals are delayed and account issues persist.
Closed
Our verdict
Player stopped responding
Amount: C$100,000
Lamabet Casino
Safety Index 7.7 Above averageCase summary
Discussion
Public
Public
4 months ago
This is a scam casino . I urge u to stay away and don’t get scammed by this site . They will do everything to make sure it’s impossible to get ur Withdrawls. I have been waiting weeks for a small Withdrawl of $1580. My balance and my winnings are $99,000 . They keep telling me lies everyday and don’t even consider Incressing my limit considering how much funds I have in my balance . I still have not gotten any of my funds . At this rate if they even decide to to process one Withdrawl it will take years to get my money. .Every day I have to beg . On top of that I’m a red diamond vip member but have no benefits or vip manager as stated for my level . This site has caused so much emotional distress . I don’t know what to do and I really believe that I will not get my funds and this is a scam casino . Please stay away from this site
Public
Public
4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 months ago
Dear Bob2,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards
Petra
Public
Public
4 months ago
Dear Bob2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
