Lamabet Casino - Player’s winnings are delayed due to conflicting wagering requirements.

i got a 350 dollars (cashback) from the casino. which was a 1x wagering requirement. i wagered it and won a total of 718.

now im told i need to complete wagering for an older deposit i made before that of 2000 cad which busted. you cant wager it if its busted , that makes no sense.

the 2k deposit i made was for a welcome bonus of 100%

the 2k deposit was on September 29th and the no deposit bonus was on october 3rd. two completely different things.

for the cashback i wagered playing book of aztec slot game

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lamabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you made several deposits without a bonus, and only then did you accept a welcome deposit bonus on September 29th?
• Have you tried to explain that the deposit amount was already lost to casino support? What response have you received?
• Could you please share with me your communication with the casino regarding the need to wager the amount and any other relevant communication? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear bournivalxx179,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru