The player from Australia had deposited $100 via Pay ID, but despite providing proof of the transaction, the funds were neither deposited into his account nor returned. He expressed frustration over the unprofessional behavior of the staff and felt scammed. The complaint was closed due to the player's lack of response to inquiries and reminders. It was explained that the casino’s ability to intervene was limited and that the player should contact his payment provider for an investigation, which could take up to a month. The player retained the option to reopen the complaint if he decided to resume communication.
Lamabet Casino - Player’s deposit is missing.
Closed
Our verdict
Player stopped responding
Amount: A$100
Lamabet Casino
Safety Index 7.6 Above averageCase summary
Discussion
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5 months ago
I deposited $100 via pay id. I have sent in a screenshot of my transfer along with statement..the money was debited from my account and received into the account listed. However my account wasn't deposited neither has the money been returned. All I get are lies and more lies from your staff who are incredibly rude and unprofessional. This casino seems like nothing other than a scam
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5 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 months ago
Dear Kappa812,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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4 months ago
Dear Kappa812,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
