HomeComplaintsLamabet Casino - Player’s deposit is missing.

Lamabet Casino - Player’s deposit is missing.

Opened
Current status

Waiting for player to reply

28d 10h 8m 15s

Lamabet Casino
Safety Index:Very high

Case summary

The player from Australia deposited $100 via Pay ID, but despite providing proof of the transaction, the funds are neither deposited into his account nor returned. He expresses frustration over the unprofessional behavior of the staff and feels scammed.

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Public
4 days ago

I deposited $100 via pay id. I have sent in a screenshot of my transfer along with statement..the money was debited from my account and received into the account listed. However my account wasn't deposited neither has the money been returned. All I get are lies and more lies from your staff who are incredibly rude and unprofessional. This casino seems like nothing other than a scam

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Public
2 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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Public
2 days ago

Dear Kappa812,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Kappa812 has 28d 10h 8m 15s to reply

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